Key Account Manager

Key Account Manager

Office-based | -29,000 per year | Full-time

Why you''ll love this role:

• 28 days annual leave (plus bank holidays)

• An extra day off for your birthday every year

• Healthcare cover (Level 1 with WPA)

• Company pension with 5% employer contribution

• Discretionary bonuses

• 1 month of training to get you set up for success

We''re looking for an organised and proactive Key Account Manager to join our team and take ownership of reactive maintenance accounts. This is an office-based role where you''ll play a vital part in keeping things running smoothly for clients and contractors alike.

What you''ll be doing:

• Scheduling reactive fabric repair works and, when needed, sourcing sub-contractors

• Making sure all jobs are scheduled on time and run efficiently

• Keeping clients updated on progress and ensuring portals are always up to date

• Managing subcontractors and service partners to maintain profitability and quality

• Moving jobs through the workflow from start to invoice (both internally and on client systems)

• Working closely with sales and management teams to improve processes and create best practices

• Running reports to ensure all reactive maintenance works are completed on time

What we''re looking for:

• Strong organisational skills with excellent attention to detail

• Experience in a similar role (ideally within reactive maintenance or services sector)

• Confident communicator with colleagues, clients, suppliers, and contractors

• A natural problem-solver with a positive, can-do attitude

• Ability to build strong relationships across all levels

• Experience with job management/CAFM systems (Tradify, JobLogic, Concerto, Vantify, Proactis, Riskwise) would be a huge plus

Requirements:

• GCSE (or equivalent) - A-level or above is a bonus but not essential