Key Account Manager

Great client relationships are built on more than good service - they depend on consistent delivery, clear communication and knowing exactly what matters to the customer. As Key Account Manager, you''ll take ownership of important client relationships while leading service delivery and helping turn strong accounts into long-term commercial partnerships. You''ll sit at the centre of the relationship between customers and operational teams, making sure expectations are met, issues are resolved and performance continues to improve. Alongside managing accounts, you''ll lead a team of maintenance controllers and use performance data, customer feedback and industry knowledge to identify improvements and commercial opportunities.What''s in it for you£36,000 annual salary with a permanent, full-time position.Increased holiday entitlement as your length of service grows.Healthcare scheme to support your health and wellbeing.Cycle to work scheme offering a more affordable way to commute.Recruitment incentive awards providing additional earning opportunities.The opportunity to combine client relationship management, operational leadership and commercial development within the fleet sector.Your responsibilities as Key Account ManagerTake ownership of key client relationships, handling enquiries, escalations and regular review meetings while ensuring agreed KPIs are achieved.Lead a team of maintenance controllers, ensuring maintenance, compliance and wider fleet services are delivered ..... full job details .....