Key Account Manager

Location: London Gateway, Essex (with regular client and site travel)Salary: up to £70,000 + carSummary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence. Acting as the point of accountability, you will sit at the intersection of the customer, internal operations and senior stakeholders. You will be required to demonstrate resilience, commercial confidence and the ability to manage expectations clearly and professionally, even in high-pressure situations.Key ResponsibilitiesOwn and manage a complex, strategic customer relationship at both UK and European level.Build strong, credible relationships with senior client stakeholders.Proactively manage customer expectations through clear, structured and transparent communication.Lead regular site visits, service and business reviewsWork closely with warehousing, transport and planning teams to oversee end-to-end logistics operations.Maintain oversight of both B2B and B2C flows across multiple sites.Act as the senior escalation point for complex operational or service issues.Ensure all services delivered align with contractual commitments, SLAs and agreed tariffs.Monitor and report on KPIs, identifying trends, risks and opportunities for improvement.Identify opportunities for continuous ..... full job details .....