Key Account Handler ? Maternity Cover

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We are currently looking for a full-time Key Account Handler Maternity Cover Fixed Term for 14 months to join our internal Sales team at our Norwich Site. The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and solve problems whilst staying calm under pressure. The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner. They need to provide the best possible customer service and represent the Company positively. Main Duties and Responsilities Dealing with customer queries via calls or email is the first point of contact, ensuring the best possible customer service is provided at all times. Processing customer orders in an accurate timely manner in line with key performance indicators. Processing customer complaints in line with business processes and ensuring customers are kept up to ..... full job details .....