Key Account Executive

OverviewRole: Key Account Executive. This position is listed to join TieTalent as a Key Account Executive, with responsibilities to build and manage strategic accounts and drive growth.

Are you passionate about building meaningful relationships and driving business growth? We''re looking for a Key Account Executive to join our Key Account Management (KAM) Team—a high-energy, collaborative group dedicated to helping our customers succeed and drive sales. This role goes beyond sales; it’s about understanding customers’ needs, solving challenges, and creating long-term partnerships that fuel mutual success. You’ll thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated. We offer a hybrid working model (two days in the office, three from home) with a clear and achievable bonus structure that rewards performance, ensuring your hard work is recognised. You’ll be part of a dynamic culture where your impact matters. If you’re motivated, resilient, and love building relationships that make a difference, we’d love to hear from you!

Responsibilities

Reporting into the Key Account Team Manager, you will develop existing Key Account relationships to drive revenue, average order value (AOV) and order frequency, while maintaining gross profit margins, including cross selling and add selling.

Manage your own designated Key Accounts to ensure consistent exceptional service. WOWing customers should be central to your approach, and you will keep clear, detailed notes from discussions in HubSpot for future success.

Monitor account performance for your KAM clients and ensure targets are met or exceeded.

Plan and manage monthly and quarterly sales strategies for target accounts and outreach plans.

Provide valuable customer feedback and insights to the wider business, including guiding future product onboarding through customer feedback.

Collaborate with internal teams to ensure swift issue resolution and seamless customer service.

Share customer insights with Marketing and Category Management to develop the right value propositions and product features for growth in your target market.

Work toward KPIs for KAM tasks and customer contact to ensure timely responses.

Qualifications

2+ years of experience in a fast-paced B2B environment with a strong understanding of customer needs and business growth.

Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.

Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.

Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.

High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.

Confident in addressing objections and skilled in negotiating mutually beneficial agreements.

Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success.

Proven ability to develop and implement account strategies aligned with overarching business objectives.

Proficient in Microsoft Office and data analysis for identifying trends and opportunities.

Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.

Benefits

25 days annual leave plus public bank holidays.

Hybrid working arrangements

40 hours of training and development investment per employee annually.

Private healthcare (subsidised) for employees and their families.

Health and wellbeing support via Health Shield, including claim-back medical costs, EAP services, GP Anytime, and the Thrive wellbeing app.

Individual performance-related annual bonus.

Bi-monthly WOW awards for outstanding contributions.

Staff discounts on our extensive product range.

Long service awards.

Two paid volunteer days per year.

£500 refer-a-friend incentive scheme.

Free onsite parking at our Head Office.

Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Technology, Information and ..... full job details .....