Key Account Executive

We are looking for an enthusiastic Key Account Executive to join our Customer Service Operation team in Bedford. As first point of contact for newly onboarding Clients, you will provide support and guidance as they become familiar with our services. You will support the processing of all client returns, whilst helping the team collate KPI data and share this with Clients. You will be working, Monday - Friday (37.5 hours per week) and will be paid £26,855.96. per annum. Benefits No weekend or bank holiday working Discounted gym memberships 33 days annual leave (including bank holidays) Holiday Purchase scheme Flexible pay through Wagestream Life Assurance Up to 4% Employer Pension Contribution Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service Cycle to Work scheme Access to MyRewards, a benefits platform Who we are Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries. Purpose of the role You will be responsible for resolving Customer Service queries for newly onboarded clients mainly by email, but also via telephone. This may involve investigating and resolving issues promptly, identifying the root cause of service failures and ensuring swift resolution. Providing hypercare support during their initial onboarding and integration, you will strive to exceed expectations and help direct clients to self-serve. ..... full job details .....