Key Account Coordinator

Key Account Coordinator Location: Ferndown, Dorset (relocating to Bournemouth within the next three months) Hours: Monday to Friday, 9:00am to 5:00pm Working Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer service, switchboard and call handling services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we''re looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management and customer relationship management. About the Role The Key Account Coordinator provides operational and administrative support to the Key Account Management team, ensuring customer requests are handled efficiently while helping to deliver an excellent customer experience. Acting as a key point of contact for day-to-day enquiries, you''ll play an important role in maintaining strong client relationships and supporting account growth. Key Responsibilities Managing day-to-day enquiries from key accounts. Processing Quality Control (QC) requests. Completing minor script amendments. Coordinating customer requests with internal departments. ..... full job details .....