Junior Technical Support Agent

Junior Technical Support AgentLocationBasildonReports ToTechnical Support ManagerSalary£21,500-£25,000About UsWe are looking for an enthusiastic, technically minded individual to join the team at HeatPumps4Pools; the UK''s leading specialist supplier of heat pumps and heating solutions for swimming pools, koi ponds, and domestic applications. If you are someone who enjoys understanding how things work, communicates clearly and confidently, and finds real satisfaction in helping customers reach the right answer, we would like to hear from you. We supply a wide range of products across the UK and Europe and have built our reputation on the quality of the technical advice and support we provide to customers before and after purchase.Role OverviewWe are seeking a motivated and customer-focused Junior Technical Support Agent to join our growing technical support team. This role is ideal for someone with strong problem-solving abilities, excellent communication skills, and a willingness to develop technical expertise within the heating and renewable energy sector.As the primary point of contact for customers, contractors, and tradespeople, you will provide remote technical support, manage support tickets, assist with troubleshooting, and help ensure customers receive timely and effective resolutions to their enquiries.Key ResponsibilitiesCustomer SupportAct as the primary point of contact for end users, contractors, and tradespeople seeking technical assistance. Deliver ..... full job details .....