https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--8b6de7e8-1f88-4b6d-8767-e721ac2074cc RSS feed for Junior Service Desk Consultant at Randstad Technologies Recruitment. en-gb Sat, 12 Sep 2026 15:21:15 GMT https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--8b6de7e8-1f88-4b6d-8767-e721ac2074cc https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--8b6de7e8-1f88-4b6d-8767-e721ac2074cc Sat, 12 Sep 2026 11:51:15 GMT Location: City | Salary: 28000.00-28000.00 Annual | Type: Permanent | The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments.Your ImpactIncident and Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels.Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues.Escalation and Collaboration: Collaborate closely with team members and escalate complex, higher-level technical challenges to specialist support teams when necessary.Documentation and Knowledge Sharing: Maintain precise records of incidents and resolutions, contributing directly to the team''s service desk knowledge base and operational procedures.Your ExperienceTicketing and Service Desk Operations: Hands-on experience working in a Service Desk environment using Jira Service Desk (or Jira Service Mana... Permanent