Junior Service Desk Consultant

The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments.Your ImpactIncident and Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels.Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues.Escalation and Collaboration: Collaborate closely with team members and escalate complex, higher-level technical challenges to specialist support teams when necessary.Documentation and Knowledge Sharing: Maintain precise records of incidents and resolutions, contributing directly to the team''s service desk knowledge base and operational procedures.Your ExperienceTicketing and Service Desk Operations: Hands-on experience working in a Service Desk environment using Jira Service Desk (or Jira Service Management) to manage end-user requests.Windows Server Basics: Practical experience monitoring Windows Server environments and troubleshooting foundational hardware, software, and network issues.Communication and Support: Strong communication skills with a user-first mindset, able to explain technical ..... full job details .....