https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--2d801baa-271b-4489-8d12-bccb377efd27 RSS feed for Junior Service Desk Consultant at Randstad Technologies Recruitment. en-gb Sat, 12 Sep 2026 02:47:44 GMT https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--2d801baa-271b-4489-8d12-bccb377efd27 https://jobs.co.uk/job/junior-service-desk-consultant-randstad-technologies-recruitment--2d801baa-271b-4489-8d12-bccb377efd27 Thu, 10 Sep 2026 23:00:00 GMT Location: City of London | Salary: £28000 - £30000/annum | Type: Permanent | The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration: Collaborate closely with team members and escalate complex, higher-level technical challenges to specialist support teams when necessary. Documentation & Knowledge Sharing: Maintain precise records of incidents and resolutions, contributing directly to the team''s service desk knowledge base and operational procedures. Your Experience Ticketing & Service Desk Operations: Hands-on experience working in a Service Desk environment using Jira Service De... Permanent