https://jobs.co.uk/job/junior-product-support-analyst-auriol-resource--863c7e22-6ceb-4650-a09f-609c1186a37a RSS feed for Junior Product Support Analyst at Auriol Resource. en-gb Wed, 09 Sep 2026 21:26:38 GMT https://jobs.co.uk/job/junior-product-support-analyst-auriol-resource--863c7e22-6ceb-4650-a09f-609c1186a37a https://jobs.co.uk/job/junior-product-support-analyst-auriol-resource--863c7e22-6ceb-4650-a09f-609c1186a37a Tue, 08 Sep 2026 23:00:00 GMT Location: Chelmsford | Salary: £20000 - £25000/annum + benefits | Type: Permanent | Product Support Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and    growing team. As a Product Support Analyst , you’ll be working on cutting edge technology platforms within the  London Market Insurance  sector, developing a    strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology     platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., passw... Permanent