Junior Operations Coordinator

Junior Operations CoordinatorEntry-Level Telecoms Support RoleContract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.Key ResponsibilitiesServe as the first point of contact for customers reporting phone, broadband, and Wi-Fi issuesLog and manage customer faults accuratelyProvide basic troubleshooting support via phone, email, and service systemsEscalate complex issues to internal teams or suppliers when requiredKeep customers updated on fault progress in a professional and timely mannerSupport the operations team with service checks, diagnostics, and administrative tasksDesired Skills and AttributesStrong communication and customer service skillsOrganised with good problem-solving abilityPositive attitude and willingness to learnBasic IT skills, including Microsoft Office and emailAbility to work independently and as part of a teamInterest in telecoms, technology, or technical supportExperience and QualificationsNo previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous.Why This RoleThis role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a ..... full job details .....