Junior Network Support Analyst

Junior Network Support Analyst - New Role

-27,500 (rising to -30,000) plus excellent benefits.

Keywords: Networking, Cisco, SIP, Fortinet, WAN, Telephony, ITIL

A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!

Suitable candidates will have the folloiwng:

• Experience in a 1st or 2nd Line support role providing support on networking issues.
• Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service
• Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion.

This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.

Duties will include:

• Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
• Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
• Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
• Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
• System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.

Exposure to/experience of the following would be highly advantageous:

• Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess
• Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
• WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
• Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
• Cloud Environment Device / Environmental monitoring platforms, Data Centre environments

Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.