Junior IT Technician

Reports to: Cluster IT Manager Location: North London (multi-site working required) Contract: Permanent Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00) This is a development role designed for someone looking to build a career in IT support. What you''ll be doing: Providing IT support across one or more schools, diagnosing and resolving common technical issues Managing and progressing support tickets in line with SLAs Maintaining clear communication with users throughout issue resolution Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues Supporting classroom technology and AV equipment Assisting with device rollouts, upgrades and IT projects What we''re looking for: A strong interest in IT and a desire to build a career in technical support Basic understanding of IT systems and troubleshooting Good communication and customer service skills Ability to manage workload and prioritise tasks A proactive and willing-to-learn attitude Knowledge and Skills: Understanding of IT support in a multi-user environment Knowledge of data protection and information security principles Strong written and verbal communication skills Ability to maintain confidentiality and professionalism Qualification Criteria: ITIL 5 Foundation qualification, or motivated to work towards one Right to work in the U.K. ..... full job details .....