Junior IT Support Technician

Junior IT Support Technician £26,000 per annumPermanent opportunityLocation: Wrexham Working hours: 9am-5pm M-Th and 8am-4pm F (30-minute lunch break)Additional benefits: Hybrid working model (3 days WFH)Perks platformProfessional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability and growth - employees often stay long term; chances to move up or develop new skills. The RoleJunior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users.Monitor the third-party help desk and assist with incident triage.Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required.Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal.Manage system access and permissions in line with approved requests and standard operating procedures.Provision laptops, monitors, docking stations, and other peripherals for new starters.Set up and maintain workstations, including replacement of faulty ..... full job details .....