Junior IT Support Desk Advisor

Junior IT Support Desk Advisor Location: Cirencester, GL7 6JS Flexible working options are available Salary: Grade 3: £23,061 - £24,685 DOE Vacancy Type:Permanent, full-time The Royal Agricultural University RAU has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution. The IT and Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of ..... full job details .....