Junior IT Support Analyst

In-House Talent Acquisition Specialist @ Clarke Energy | Market Leader in Engineering, Installation and Maintenance of Power Plant SolutionsJunior IT Support Analyst

Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly? Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.

What You''ll Be Responsible

Provide responsive support to users via phone, email, and in person

Diagnose and resolve desktop and laptop issues, including off-site repairs

Build, configure, and test workstations, laptops, and mobile devices

Support remote users with mobile connectivity and VPN access

Manage new starter setups and leaver procedures

Ensure backups of laptops, desktops, and personal folders are maintained

Maintain and deploy Group Standard Operating Environments using Windows Deployment Services

Assist with LAN, WAN, and VPN connectivity troubleshooting

Update and maintain the IT asset register

Document IT processes and user guides clearly and accurately

Administer and repair mobile communications devices

Support IT equipment purchasing during staff holiday periods

Uphold Health, Safety, Environmental, and Quality standards in all work

Keep workspaces clean, organised, and secure

What You’ll Bring to the Team

Degree in IT or a closely related subject

Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus

Understanding of PC builds, rebuilds, and configuration

Familiarity with Microsoft products and PC hardware setup

Strong communication skills—clear, helpful, and user-friendly

Ability to stay calm and effective under pressure

Logical problem-solving and decision-making skills

Excellent attention to detail and time management

Willingness to take initiative and responsibility

Flexibility, adaptability, and commitment to continuous improvement

Microsoft certification (e.g., MTA, MCP, or equivalent) desirable

Why Join Clarke Energy

We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:

Competitive salary

25 days annual leave plus bank holidays (with extended entitlement for long service)

Holiday buy and sell scheme

7% company pension contribution

Health care cash plan and life assurance

Company car allowance (where applicable)

Employee Assistance Programme

Rewards and recognition schemes

Dedicated training via our in-house certified training department

Career development and progression opportunities

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.

Ready to Support the Future of Energy?

If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn, Workday, our website, or contact Ben.Dixon@Clarke-Energy.com directly.

Seniority levelEntry level

Employment typeFull-time

Job functionInformation Technology

IndustriesElectric Power GenerationIT System Operations and MaintenanceIT System Training and Support

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