Junior IT Engineer

Overview

We are looking for a Junior IT Engineer to join our team.Responsibilities

Provide hardware support and service to colleagues Head Office.Manage basic stock IT equipment, and when required place orders.Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.Process starters, leavers, and amendments promptly and within SLA where defined.Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.Document process and instructions for IT tasks and end-user documentation.Management of SaaS and PaaS applications.Experience And Qualifications Required

Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365Windows imaging and deploymentUnderstanding basic Networking (IP subnet/routing, TCP IP/ UDP, DNS, VPNs, VLANs)Android and Apple mobile devices deploymentUnderstanding of Windows servers, Microsoft Azure and AWSGreat customer service to support the ..... full job details .....