Junior Hire Controller

The Junior Hire Controller is responsible for supporting our busy Hire Desk in efficiently implementing the hiring and off-hiring of equipment and materials on behalf of John F Hunt Power. This includes effectively communicating with our customers, accurately and timely recording information in the company''s systems, providing information as required, and assisting the wider team with all administrative processes.The primary responsibilities include:• Answering incoming telephone calls and responding to customer enquiries.• Raise quotations.• Maximise the potential hire income to meet budgetary targets.• Support the wider hire team in delivering service levels that promote John F Hunt Power, resulting in repeat business and recommendations.• Convert incoming telephone and Sales Manager''s enquiries.• Coordinate and complete the off-hire process.• Ensure customer callouts/breakdowns are handled professionally, quickly and efficiently.• Liaise with the Depot Assistant Manager regarding deliveries and collections of equipment.• The administration and paperwork of customer contracts, Inc. service paperwork and maintaining up-todate customer contracts and information on the company''s hire system.• Raise Customer credits following authorisation.• Ensure the equipment status is accurate and kept up to date.• Notify customers of any extra contract or fuel charges• Work closely with the service department to ensure efficient service delivery.• Any other Hire Desk duties as required ..... full job details .....