Junior Duty Manager

Junior Hotel Duty Manager (8755)Location: In the Reigate area, SurreySalary: Up to £28,000 per annum (DOE)Job Type: Full-Time PermanentOur client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment.As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service.Key ResponsibilitiesOperational SupportAssist in overseeing the daily operation of the hotel during assigned shifts.Act as a point of contact for guests and team members, ensuring issues are resolved efficiently.Support the smooth running of Front Office, Housekeeping, Food and Beverage and other operational departments.Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained.Guest ExperienceDeliver exceptional customer service and ensure guests receive a warm and professional experience.Handle guest enquiries, requests and complaints promptly and effectively.Resolve operational issues whilst maintaining a positive guest experience.Team Support and LeadershipAssist with supervising and motivating team members across ..... full job details .....