Junior Cloud Infrastructure Engineer

Junior Cloud Infrastructure Engineer Location: Stoke-on-Trent, UKWorking Pattern: On-site/as required by the roleEmployment Type: Permanent About the Role We are looking for a Junior Cloud Infrastructure Engineer to join a growing technical support environment and help ensure the reliable, secure and efficient operation of cloud services.This is a hands-on role suited to someone with experience in cloud infrastructure and technical support who is looking to develop their career further. You will provide 1st and 2nd line cloud support, troubleshoot infrastructure issues, monitor cloud environments and act as an escalation point for more complex incidents.You will work across cloud platforms and technologies including IaaS, PaaS and SaaS, supporting areas such as virtual machines, storage, networking and identity services. Key Responsibilities Provide 1st and 2nd line support for cloud-related incidents and service requests. Diagnose and resolve issues involving cloud infrastructure, services and connectivity. Log, categorise and prioritise incidents and service requests accurately. Troubleshoot virtual machines, storage, networking and identity services across cloud environments such as AWS and Azure. Monitor cloud environments and respond proactively to performance issues and alerts. Use monitoring platforms such as AWS CloudWatch, Azure Monitor or GCP Operations Suite. Escalate complex issues to senior engineers or specialist resolver groups with clear technical ..... full job details .....