Junior Claims Assistant

The Junior Claims Assistant role is an excellent opportunity for an organised and detail-oriented individual to support the claims process within the professional services industry. This position involves assisting with administrative tasks and ensuring efficient handling of customer service enquiries.

Client Details

The employer is a well-regarded professional services provider with an established reputation for delivering exceptional customer service. They are a medium-sized organisation that values precision and efficiency in their operations.

Description

• Provide administrative support to the claims team, ensuring accurate and timely processing of claims.
• Respond to customer service enquiries and provide relevant information to clients.
• Maintain and update client records and documentation in line with company policies.
• Assist in preparing reports and summaries related to claims activities.
• Coordinate with internal teams to ensure smooth communication and workflow.
• Identify and escalate any issues or discrepancies in claims documentation.
• Ensure compliance with industry regulations and company standards.
• Contribute to process improvement initiatives within the claims department.

Profile

A successful Junior Claims Assistant should have:

• Strong organisational skills and attention to detail.
• Proficiency in using administrative software and tools.
• Effective communication skills, both written and verbal.
• Ability to handle confidential information with discretion.
• A customer-focused approach with a commitment to service excellence.
• Familiarity with claims processes or customer service within the professional services industry.

Job Offer

• A competitive salary of -25,000 per annum.
• A permanent position within a respected professional services organisation.
• Opportunities to enhance your skills and career development in customer service.
• A supportive and collaborative working environment.