Junior Business Process Analyst

OverviewReporting into the Process Assurance and CI Lead within our Health, Safety, Quality and Environment Team, the Junior Business Process Analyst plays a key role within the Quality and Health and Safety Team, supporting the delivery of MBNL''s transformation to an infrastructure manager.

This entry-level position is ideal for a recent graduate or early-career professional with an interest in quality assurance, process improvement, and operational excellence and will support in delivering projects and transformation activities including: Analysing and documenting business processes; Supporting quality, health and safety compliance tracking; Assisting with internal reporting and stakeholder communication.

This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

This role offers strong development opportunities and is designed to build skills in a collaborative and supportive team environment.

What you\''ll do

Support the QA team in creating clear and comprehensive audience-appropriate process documentation across all levels of MBNL using the relevant tools and systems

Collaborate with process owners and key stakeholders to facilitate and lead the identification and modelling of business processes and procedures.

The facilitation of, or support with, workshops involving internal and external stakeholders.

Ability to identify and map key process elements including activities, decision points, inputs/outputs, roles and systems involved in existing processes and procedures to develop the \"as-is\" process state using standard the MBNL process mapping methodology.

Using \"as-is\" processes, work with owners and stakeholders to identify improvement opportunities and \"to-be\" states identifying efficiencies where possible.

Map processes using BPMN 2.0 within GBTEC''s BIC Process Design, the MBNL BPM tool.

Identify and document business rules embedded within processes and procedures to ensure accurate decision-making and compliance.

Document how individual processes connect across the business, enabling a holistic view of operations reflected in the MBNL Process Landscape.

Document critical handoffs between internal teams and external stakeholders to ensure process continuity, accountability, and alignment across the value chain to minimise delays, reduce errors and support service level commitments.

Support leadership and operational teams in the implementation of processes, the assurance of their processes and potential improvement opportunities to ensure effectiveness and efficiency.

Always act with integrity.

What we\''re looking for

A degree (or equivalent experience) in Business, Data Analysis, Quality, Engineering, or related discipline

Strong analytical, communication, and organisation skills

Proactive, keen to learn, and able to apply a common-sense approach to tasks

Proficiency with Microsoft Office (Excel, PowerPoint, ..... full job details .....