Negotiable
Assistant Manager- Jimmy Choo
Harrods London Concession
Full Time, 40 hours per week
Main responsibilities include:Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targetsSupporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal salesProviding a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect thisAssisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicatedEnsure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HRSupport the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if requiredSupport Stock Control and ensure deliveries are processed swiftly and that the store''s entire product offer is made immediately available and easily accessible to customers on a consistent basisSupporting with stock takes as and when requiredEnsuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracyWorking collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representativeActively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all timesIn the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandisingEnsure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellenceSupport the Store Manager with any Health and Safety and SecurityActively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concessionAny other ad-hoc duties as might reasonably be required in the successful running of the store
Competencies and Experience Required:Demonstrable success gained as a Manager with a recognised brandPrevious experience of working within a Host department storeLuxury brand experience in a retail environment, shoes and accessories preferableExcellent communication skills both written and verbalFluent EnglishDemonstrable skills of Microsoft Office, Excel, Word and PowerpointKnowledge and understanding of the luxury market, customer service and fashionSuccessfully able to handle multiple demands and competing priorities in a multinational businessSeeks opportunities to be proactive and pre-empt store and team issuesDemonstrates respect, leadership capabilities and regularly exceeds expectationsShows innovation and initiative
Personal Attributes:Enthusiastic, self-confident, well presented and self-motivatedUnderstand and represent the luxury lifestyle image of Jimmy ChooProfessionalism is maintained under all circumstancesPrepared to go the extra mile to achieve targets
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences .Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. ..... full job details .....
Negotiable