Japanese Speaking Customer Support Specialist

Japanese Speaking Customer Support Specialist (Temporary)Location: Hybrid - London (likely to become fully remote)Pay: £14.00 per hour(Day Shift)£15.00 per hour(Night Shift) Start Date: Expected 13th July (subject to change)We are currently recruiting 4 Japanese Speaking Customer Support Specialists to join an important temporary project supporting a major data breach response campaign.This is an excellent opportunity for fluent Japanese speakers with strong customer service skills to join a professional and supportive team, helping customers during a sensitive and important time.Initially, the role will be hybrid from either our Ringwood or London office, although it is expected to move to remote working shortly after the project begins due to the shift patterns.The RoleAs a Customer Support Specialist, you will be the first point of contact for Japanese-speaking customers who have questions following a data security incident. Working within a busy contact centre environment, you''ll provide reassurance, answer enquiries using approved guidance and help customers understand information in a clear, calm and supportive manner.Full training will be provided before you begin taking calls.Key Responsibilities Answer inbound calls from Japanese-speaking customers.Provide clear, professional and empathetic customer support.Respond to customer enquiries using approved FAQs and guidance.Explain information in a straightforward and reassuring way.Accurately record customer ..... full job details .....