Japanese Speaking Customer Support

Japanese-Speaking Customer Support Specialists (Temporary)Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)Start Date: From 13th July (subject to change)Contract Type: TemporaryPay Rate: 14.00 per hour (Day Shifts) 15.00 per hour (Night Shifts) We Are Hiring Japanese-Speaking Customer Support SpecialistsWe are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time. Available Shift PatternsShift 1: 12:00am - 7:00amShift 2: 6:00am - 12:00pmDue to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding. About the RoleAs a Customer Support Specialist (Data Breach Response), you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.Your key responsibilities will include:Handling inbound customer enquiries in Japanese and EnglishResponding to frequently asked questions regarding data breach incidentsProviding clear and empathetic communication to customersExplaining privacy and data security information in an easy-to-understand ..... full job details .....