Jaguar Land Rover Service Bookings Advisor

About the role The Service Bookings Advisor is responsible for managing customer service bookings, arranging vehicle servicing and maintenance appointments, and delivering excellent customer service throughout the booking process. The role involves handling telephone and online enquiries, maintaining accurate booking records, coordinating with the service team, and ensuring the workshop diary operates efficiently. Key Responsibilities Handle incoming telephone calls, emails and online enquiries from customers wishing to book vehicle servicing, repairs, MOTs and other aftersales work. Schedule and manage service appointments, ensuring the workshop diary is used efficiently and capacity is maximised. Provide customers with clear information regarding service options, appointment availability, estimated costs and expected completion times. Accurately record customer details, vehicle information, booking requirements and relevant service history on the dealer management system. Identify additional service requirements, including MOTs, recalls, maintenance items and manufacturer recommendations. Liaise with Service Advisors, workshop controllers, technicians and parts departments to ensure bookings are planned effectively. Confirm appointments, send reminders and contact customers regarding changes to booking arrangements. Identify opportunities to promote additional aftersales products and services where relevant to customer needs. Maintain accurate records and follow company ..... full job details .....