Ivanti ITSM Consultant

Initial 6 month contactUp to £600/day (Outside IR35)4 days on-site per week (Central London)This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You''ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop dashboards, reporting, and analytics to support data-driven decisions Manage system performance, upgrades, patching, and release processes Provide technical support and training to users and stakeholders Collaborate with global teams to ensure ITIL-aligned service management practices Drive continuous improvement across service management processes Required Experience: 5+ years'' experience working with Ivanti ITSM in an enterprise environment Strong expertise in Ivanti ITSM configuration, customisation, and administration Solid ..... full job details .....