https://jobs.co.uk/job/itsm-process-support-analyst-ao-shearman--6bb2954a-75cd-4827-96af-fb2981a9dfc7 RSS feed for ITSM Process Support Analyst at A&O Shearman. en-gb Thu, 16 Jul 2026 22:05:49 GMT https://jobs.co.uk/job/itsm-process-support-analyst-ao-shearman--6bb2954a-75cd-4827-96af-fb2981a9dfc7 https://jobs.co.uk/job/itsm-process-support-analyst-ao-shearman--6bb2954a-75cd-4827-96af-fb2981a9dfc7 Thu, 16 Jul 2026 11:52:23 GMT Location: Ballynahinch | Salary: 10000-500000 Annual | Type: Permanent | What you will doReporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change and Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-com... Permanent