ITSM Lead

Why Southwark? Please note: External candidates: If you are interested in applying for this position, please apply via our recruitment partner, Allen Lane, using the microsite link below. Click here to apply Please do not use the ''Apply Now'' button on this page, as external applications are being managed by Allen Lane and applications submitted through this button will not be accepted. Internal candidates: If you are a current council employee, please continue to apply using the ''Apply Now'' button on this page. This is a rare opportunity to build the discipline that keeps a major London council running. Southwark is building a brand-new Digital and Resident Experience, and as ITSM Lead, you''ll own the design, documentation and operation of the service management processes and platform that everything else depends on. You''ll join at a genuinely exciting time for the council, as we invest in our people and technology to better serve more than 300,000 residents across Southwark''s diverse communities. You''ll chair the Change Advisory Board, step in as major incident manager when it matters most and develop the ITSM Engineer who reports to you. If you''re a service management professional who wants to build mature, consistent practice from the ground up and make a genuine difference to the services residents rely on, we''d love to hear from you. What You''ll Be Doing The ITSM Lead makes sure the council''s technology services run well for staff and for the residents they ..... full job details .....