Itrent Business Analyst

Overview

iTrent Business AnalystSalary £48,226.00The role will support the HR and Finance Systems Programme Manager and the iTrent project team in the transformation and modernisation of the HR and Payroll service through the replacement of the existing Oracle system with iTrent and the development of robust and efficient processes.To be responsible for undertaking business analysis across a range of service areas, supporting decision making through the application of business analysis techniques and tools. To work with a wide range of stakeholders to document, improve and design effective business processes across HR and Payroll, with a focus on efficiency and value for money to enable the planning and successful implementation of new iTrent system as well as contributing to the Change Programme and the DandICT Strategies.

Key Responsibilities

Effectively supporting the implementation and delivery of the programme of work.

Working as a lead to identify and document existing business processes utilised within HR and Payroll services.

Visualising service journeys in a variety of tools, mapping current and future processes. To use this information to document steps and pain points, support business case development, prioritisation and to assist in system design.

Scoping, planning and delivering process reviews with end users and stakeholders.

Identifying service gaps, issues and challenges and making recommendations for service improvement.

Using information to ensure services are accessible, intuitive and simple. To collect, document and present information to help understand user need, including digital inclusion.

Identifying sources of data and information to fully scope and understand problems and opportunities for modernisation and improvement.

Identifying and reporting on all opportunities for savings and efficiencies.

Creating processes, scenarios and maps to help test new and redesigned services. To use the feedback to scope further iterations.

Collating reporting information from service areas and identify opportunities to meet these needs.

Employing a range of techniques to engage stakeholders and ensure that business analysis interventions/approaches are deployed which ensure senior managers can make informed, evidence-based decisions.

Supporting successful project delivery by identifying and escalating risks and requirements and making recommendations about managing the risks.

Managing relationships both internally and externally.

Ensuring all data and information is managed securely and in line with all internal and external requirements.

Ensuring that data privacy and information security are primary considerations in service design and delivery.

Ensuring full compliance with the GDPR, all other relevant legislation and compliance standards, and internal policies and procedures.

Deputising for the HR and Finance System Programme Manager when required.

All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.

All employees have a responsibility of care for their own and others'' health and safety.

Educational Attainment

Educated to Degree level or other relevant professional qualification and/or experience in systems and business management

5 GCSE''s or equivalent

Work Experience

Substantial Business Analysis experience on Service Design projects

Experience of business process mapping

Demonstrable experience and working knowledge of information management systems

Experience of developing and implementing new ways of working

Experience of building trust and managing stakeholder relationships to deliver improved outcomes

Working with or as part of multi-disciplinary teams

User acceptance testing for new business processes

Able to successfully contribute to the Council''s aims and objectives within an overall framework that safeguards adults, promoting health, independence and wellbeing

Able to apply creative thinking to find effective solutions

Excellent problem-solving skills, with the ability to analyse and interpret data to understand the impact of the programme work and identify further opportunities for change

Knowledge of HR and Payroll processes and requirements

Modernisation, change and transformation in local government

Emerging technologies

User research

Interview

References

Presentation

Excellent assessment, analysis and reporting skills

Excellent communication skills with the ability to present complex information both verbally and in writing in a clear, concise manner to a range of audiences

Excellent organisational and negotiating skills

A strong focus on accuracy and attention to detail

Confidence with process mapping tools

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