ITIL Service Manager

Service Manager - IT TransformationLocation: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: PermanentAre you ready to take ownership of a critical IT Service Management function during a major transformation? We''re partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they''re looking for their first dedicated Service Manager to shape and lead this journey.Why This Role?This is a rare opportunity to build a service management function from the ground up. You''ll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role is for you.What You''ll Be DoingLead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management.Incident and Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required.Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle.Vendor Management: Own relationships with technology suppliers, ensuring SLAs are met and driving service improvements.Continuous Improvement: Push toward CMMI Level 3 maturity, embedding structured processes and performance metrics.What We''re Looking ForProven experience in IT Service Management, ideally within a transformation or complex ..... full job details .....