IT/AV Support Technician

IT/AV Support Technician 12 Months Temporary Assignment Pay Rate - 15.77 - 16.48 Per Hour Weekly Hours - 36.5 (Days Monday - Friday) We are seeking technicians to provide support services to all customers of a university IT Group''s services and products. This will be dealing directly with end user needs and issues, providing empathy and understanding, whilst also offering confidence and assurance that customers'' needs and requirements can be met and solved quickly in a professional manner. The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness Communicating positively with users / customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to issues, implementing resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff ..... full job details .....