IT Vendor Manager (SAP)

A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.Key ResponsibilitiesOversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.Lead service review meetings, escalate issues, and drive timely resolutions.Maintain vendor scorecards and dashboards, spotting trends and service gaps early.Ensure contracts, invoices, and compliance requirements are adhered to.Coordinate vendor-driven changes, safeguarding business continuity.Translate technical performance data into clear insights for stakeholders.Champion continuous improvement initiatives to enhance efficiency and value.Monitor operational risks and ensure robust contingency plans are in place.Skills and Experience3-5 years'' experience in IT vendor management, service delivery, or IT operations.Hands-on experience with SAP and deep knowledge of the overall SAP landscapeStrong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing).Proven ability to manage SLAs/KPIs and lead structured service reviews.ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge.Excellent communication, negotiation, and conflict resolution skills.Analytical mindset with the ability to turn data into actionable insights.Highly ..... full job details .....