IT Vendor Manager Role

IT Vendor and Service Performance ManagerLondon Hybrid WorkingTechnology services don''t fail because of one team. They succeed when everything works together.We''re partnering with a global insurance broker to find an IT Vendor and Service Performance Manager who will sit at the heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms.This isn''t a traditional infrastructure management role.It''s an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value to the business.What Makes This Role Different?You''ll operate as the service integration layer between internal technology functions and key managed service providers, ensuring services are reliable, resilient, cost-effective and continually improving.From major incident reviews and supplier governance to service optimisation and cost transparency, you''ll have the authority and visibility to make a genuine impact across the organisation.If you''re someone who enjoys solving complex service challenges, influencing senior stakeholders and driving accountability across multiple suppliers, this role offers the platform to do exactly that.What You''ll Be Responsible For Owning end-to-end IT service performance across availability, resilience, user experience and cost. Leading service integration across ..... full job details .....