IT TrainerLocation: YorkSalary: Competitive Permanent Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!About the Role: We are looking for a Training and Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.Key Responsibilities:Deliver training on IT systems, legal applications, and internal processes.Create user-friendly documentation and guides.Assist departments with process-related queries and troubleshooting.Support Heads of Department in adopting best practices.Provide second-line support for system and process usage.Coordinate training schedules and manage change during project rollouts.Onboard new joiners with introductory training.Monitor system usage to identify training needs.Collaborate with IT and Compliance teams to ensure consistent policy application.Offer hands-on IT support and develop ''super users'' across the firm.Skills and Experience:Experience in training or onboarding in professional services, ideally legal.Strong understanding of business processes and identifying inefficiencies.Excellent interpersonal skills and confidence engaging with users at all levels.Experience in change initiatives or technology rollouts is a plus.Good organisational skills and ability to manage multiple priorities.Familiarity with legal software is beneficial but not ..... full job details .....