IT Trainer

Software Trainer – Legal Services - Wolverhampton - West Midlands
Up to 40k + Excellent Benefits - Hybrid Working

We are recruiting for an experienced Software Trainer / IT Trainer to join a forward-thinking professional services organisation. We are seeking a passionate and engaging IT Trainer to play a key role in delivering high-quality learning solutions across a growing legal services business.

Working closely with Change, Learning & Development, and Project teams, you will design, develop, and deliver training programmes that support both business-as-usual activities and major technology transformation projects.

Key Responsibilities

• Design and deliver innovative IT training programmes across multiple delivery formats
• Create engaging training materials, user guides, and learning resources
• Deliver onboarding, refresher, and system-specific training sessions
• Evaluate training effectiveness and gather user feedback to drive continuous improvement
• Support users during system rollouts and technology change initiatives
• Maintain training records and monitor learning activity
• Work collaboratively with stakeholders to identify training needs and develop appropriate solutions

About You
We're looking for a confident communicator with a genuine passion for learning and development and a strong technical understanding of business systems.

Skills & Experience

• Previous experience delivering IT or software training within a professional services environment
• Experience within the legal sector would be highly advantageous
• Strong knowledge of Microsoft 365 applications
• Good understanding of IT systems, software platforms, and user adoption best practices
• Experience supporting training for multiple business applications and complex systems
• Excellent presentation, facilitation, and stakeholder engagement skills
• Relevant training qualifications or certifications would be desirable

Location - West Midlands – commutable from Wolverhampton, Dudley, Stourbridge, Walsall, and Birmingham.
We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds. Reasonable adjustments are available throughout the recruitment process where required.

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.