Negotiable
OverviewWithers is recruiting an experienced IT Trainer to join the AI and Innovation team. This hands-on, strategic role focuses on delivering innovation and change across a global law firm, embedding new technologies into working practices, including generative AI tools. The role is based in London, with travel as required, and reports to the Global IT Training Manager. The AI and Innovation team will operate within the IT and PMO functions and work under a multi-disciplinary steering group.
Responsibilities
Work with the AI and Innovation team to assess work practices and support improvements through training.
Support the integration and adoption of new technologies into daily working practices.
Champion innovation and continuous improvement by fostering a culture of openness, quality and collaboration.
Collaborate with legal and business services teams to understand workflows, identify inefficiencies, and recommend technology-driven solutions.
Provide one-on-one coaching to staff at all levels to improve productivity through effective tool usage.
Build strong relationships across teams to promote IT training and support business service excellence.
Design, implement and deliver training programmes for existing systems and new technologies, including generative AI tools such as Microsoft Copilot.
Deliver training in classroom, remote, one-on-one, and desk-side formats; tailor to user needs and roles.
Create engaging training materials, guides and video tutorials; maintain the Learning Management System (LMS) content and schedules.
Monitor user adoption and gather feedback to refine training programmes and tool configurations.
Stay informed on emerging technologies, AI regulations, and Microsoft 365 capabilities; continually develop relevant expertise.
Partner with the Global IT Training Manager and the global training team to align with the firm’s technology and innovation strategy; assist with course promotion, scheduling, delegate registration and attendance tracking; provide support to the IT Training Manager and Head of Service Delivery as needed.
Support the IT Service Delivery function as required and collaborate with the wider IT team on related initiatives.
Qualifications and Skills
Experience with Office 365 applications (Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive); strong working knowledge of Microsoft 365 Copilot, ChatGPT or similar GenAI tools.
iManage Work / Cloud; mobile devices and associated applications; use of eLearning tools such as Storyline, Rise, Camtasia, Synthesia or similar.
Expertise in prompt engineering and AI-assisted productivity techniques.
Law (preferred) or Professional Services firm experience.
TAP/Microsoft Certified Trainer (MCT) or equivalent.
Remote training experience (via Zoom, Teams or similar).
Personal Qualities
Inspires confidence; enthusiastic and friendly; able to work under pressure.
Flexible approach to working hours during upgrades and ad hoc IT duties; excellent attention to detail and organisation skills.
Excellent written and oral communication; strong interpersonal skills; smart and professional manner.
Well organized in calendar management and scheduling; collaborative with a consultative approach.
Adaptable across diverse legal practice and business services areas; passion for innovation and continuous learning.
Essentials
Working hours: 9:30am to 5:30pm, with flexibility required.
Hybrid policy: minimum of two days in the London office.
12-week probation period; 4-week notice period.
Flexible benefits package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, holiday buy/sell, flu jabs, doctors consultations, cycle to work scheme, on-site cafe, and more.
Job Details
Job function: Information Technology and Training
Industry: Law Practice
Location: London
Reporting to: Global IT Training Manager
Team: Part of Global IT Service Delivery; ring-fenced AI and Innovation team within IT and PMO; travel may be ..... full job details .....
£60,000