IT Technician

IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support.The Role:Provide 1st and 2nd line IT support across software and hardware systemsLog, track, and resolve Service Desk tickets within agreed SLAsTroubleshoot technical issues via phone, email, and face-to-face supportAssist with system improvements, updates, and new technology rolloutsMonitor recurring issues and contribute to documentation and solutionsThe Person:Experience in a technical ..... full job details .....