IT Technician

OverviewIT TechnicianJob Description

About People, Systems and Process (PSP IT Ltd) : PSP IT Ltd, based in Spalding, Lincolnshire, is a digital transformation company specialising in bespoke software development, legacy system support, and enterprise applications. We provide tailored solutions to a diverse range of clients, helping them optimise their business operations. As part of our growth strategy, we are seeking talented individuals to join our team and contribute to our innovative Oracle application projects.

Job Overview

We are seeking a highly skilled and motivated IT Technician to provide technical expertise, hands-on support, and leadership across our IT services. The role focuses on Microsoft cloud technologies (Azure AD, Intune, M365), Audio Visual (AV) systems, and delivering high-quality 1st and 2nd line support. The ideal candidate will ensure smooth IT operations, resolve incidents efficiently, and contribute to ongoing infrastructure improvements.

Responsibilities

Cloud and Infrastructure Management

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).

Manage Azure Active Directory accounts, groups, and security policies.

Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM).

Support hybrid environments (on-prem AD with Azure AD integration).

Monitor system performance, troubleshoot issues, and implement preventative measures.

User Support and Service Delivery

Act as an escalation point for 1st and 2nd line support tickets.

Provide hands-on technical support to end-users (hardware, software, mobile devices, networking).

Troubleshoot and resolve issues with Windows and macOS operating systems.

Document solutions, provide knowledge base articles, and support service desk improvements.

Deliver excellent customer service with clear communication and professionalism.

Audio Visual (AV) Support

Install, configure, and maintain AV equipment (meeting room systems, projectors, displays, microphones, cameras).

Provide live event and meeting support, utilising Microsoft Teams Rooms.

Troubleshoot AV hardware and software issues quickly to minimize disruption.

Assist in the setup and operation of hybrid/remote meetings and webinars.

Security and Compliance

Support MFA, conditional access, and security baselines across Azure and Intune.

Maintain compliance with IT policies, GDPR, and industry standards.

Apply patches and updates to endpoints and servers in line with security best practices.

Collaboration and Leadership

Mentor and support junior technicians in developing their technical skills.

Assist the IT Manager with infrastructure projects, upgrades, and migrations.

Recommend improvements to systems, processes, and technologies.

Essential Skills and Experience

Strong experience with Microsoft 365 administration (Exchange, Teams, SharePoint).

Proven knowledge of Azure AD and Intune for identity, device, and application management.

Hands-on experience in 1st and 2nd line IT support, including ticketing systems.

Competence in Audio Visual technologies, including MS Teams Rooms and conferencing hardware.

Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).

Experience supporting Windows 10/11 and macOS environments.

Strong troubleshooting, analytical, and communication skills.

Desirable Skills

Experience with PowerShell scripting for automation and administration.

Familiarity with endpoint security, compliance policies, and data loss prevention.

Exposure to 3rd line or project-based work (migrations, cloud rollouts, AV upgrades).

ITIL awareness or certification.

Relevant Microsoft certifications (MS-100, MS-101, AZ-104, MD-102).

What PSP IT Offers

Opportunity to work with modern Microsoft technologies.

Involvement in cloud and AV transformation projects.

Career development and training support.

A collaborative and supportive IT team environment.

Staff Christmas Party

Birthday and work anniversary gifts

25 day holiday plus bank holidays

Death in service

Salary range for this role: £24,000-27,000

Schedule• Monday to Friday – Full Time• Office Based with travel to Clients ..... full job details .....