IT Technician

Role: IT TechnicianLocation: WaterloovilleSalary: 20,000 - 27,000 About the RoleWe are seeking to appoint an enthusiastic and committed IT Technician to join our dedicated IT Support Team.The successful candidate will provide day-to-day technical support and assist in the delivery of high-quality IT services across a multi-site education environment.Working as part of a small and supportive IT team, you will help maintain and support a wide range of IT systems, infrastructure and equipment used by approximately 2,000 users across multiple sites.Key ResponsibilitiesThe IT Technician will support the IT Support Team with the day-to-day operation and maintenance of the organisation''s IT environment, including:Providing first- and second-line technical support to staff and users.Diagnosing and resolving hardware and software issues.Supporting Windows desktop and laptop devices.Installing, configuring and maintaining IT equipment.Supporting network infrastructure and connectivity.Maintaining and troubleshooting printers and photocopiers.Supporting classroom and presentation technology.Assisting with the maintenance and support of telephone systems.Supporting CCTV and other technology systems.Assisting with audio, sound and lighting equipment.Setting up and preparing IT equipment for users and learning environments.Carrying out routine maintenance and technical checks.Escalating complex technical issues where appropriate.Working collaboratively with other members of the IT ..... full job details .....