IT Technician - Birmingham

Overview

Department: IT TechnicianLocation: BirminghamType of Contract: Permanent - This position can be filled on either a full-time or part-time basis (weekends and evenings)About Us

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.Our Vision

Changing Lives through EducationThe Role

To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.This role is not eligible for visa sponsorship!Main Responsibilities

To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.Providing technical support in moving and setting up of Audio Visual and IT equipment as required.Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.Follow best practice guidelines in ensuring security and privacy of networks and computer systems.Requirements

Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.Experience of providing IT Support in person and remotely (by phone, on-line chat)Knowledge of service management systems and ITIL best practice.Knowledge of technical management, information analysis and of computer hardware/software systems.Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.Knowledge with implementing, configuring, and testing solutionsWhat we offer

25 days annual leave, plus 8 public holidays1-day extra leave per year of service, up to a maximum of 5 daysWorkplace pension schemeTuition reimbursement for career development coursesFlexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much morePerks@Work discounts platform, wellbeing centre and much moreReward and recognition programme£500 award employee referral schemeDiscretionary annual performance bonusGBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels ..... full job details .....