IT Technician Apprentice

About United Learning:United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It''s an ethos we call ''the best in everyone''.All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS).About the role:This is the perfect opportunity for school leavers looking to enter into an apprenticeship as an opening to an exciting career in IT. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. You will be based at Paddington Academy in the West London Cluster. You may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, The Elms Academy, The Hurlingham Academy). The IT Technician Apprentice post reports to the IT Site Manager.Responsibilities:Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelinesSetting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, ..... full job details .....