IT Technician

An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutionsAs a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.This is an office-based role offering a starting salary of £23,810 and benefits.You will be responsible for:Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing systemLogging and managing service tickets using ServiceNow (or similar systems)Providing updates to users on the progress of their queriesAssisting with the installation, configuration, and troubleshooting of software and hardwareSupporting printer setup, maintenance and issue resolutionMaintaining accurate documentation and knowledge base articlesMeeting individual KPIs and contributing to broader service desk goalsWhat we are looking for:Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, ..... full job details .....