https://jobs.co.uk/job/it-technical-team-leader-xact-placements-limited--da88c8db-c8f1-45a0-bee9-4702aed2d3f5 RSS feed for IT / Technical Team Leader at Xact Placements Limited. en-gb Mon, 01 Jun 2026 20:08:21 GMT https://jobs.co.uk/job/it-technical-team-leader-xact-placements-limited--da88c8db-c8f1-45a0-bee9-4702aed2d3f5 https://jobs.co.uk/job/it-technical-team-leader-xact-placements-limited--da88c8db-c8f1-45a0-bee9-4702aed2d3f5 Mon, 01 Jun 2026 11:51:56 GMT Location: Basingstoke | Salary: 40000.00-40000.00 Annual | Type: Permanent | Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they''re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base.This is a hands-on leadership role where you''ll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You''ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service.Key ResponsibilitiesOperational and Service ManagementTake ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently metAct as the senior escalation point for both operational and technical issuesKeep processes, documentation, and standards up to date and continuously improvingOversee incident, problem, and change managementEnsure customer environments are stable, secure, and aligned with best practiceTeam Leadership and DevelopmentLead and support technical support and project teamsCoach, mentor, and develop team membersClearly communic... Permanent