IT / Technical Team Leader

Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they''re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base.This is a hands-on leadership role where you''ll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You''ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service.Key ResponsibilitiesOperational and Service ManagementTake ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently metAct as the senior escalation point for both operational and technical issuesKeep processes, documentation, and standards up to date and continuously improvingOversee incident, problem, and change managementEnsure customer environments are stable, secure, and aligned with best practiceTeam Leadership and DevelopmentLead and support technical support and project teamsCoach, mentor, and develop team membersClearly communicate company direction, team goals, and prioritiesIdentify skills gaps and support ongoing training and developmentProject and Change DeliveryOversee the full lifecycle of IT projects-from planning through to delivery and handoverEnsure projects are delivered on time, within scope, and to the right ..... full job details .....