IT Technical Support L2 (SC Clearance)

About role As an IT Technical Support with expertise in Operations team, you will collaborate with our client''s department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Job Description: Undertake incident and request tasksPossess 2nd line responsibility for resolving incidents to SLAMaintain incident per month targetBe responsible for the completion of assigned works within allocated timeframesUndertake Project Tasks, supporting both internal and external Project ManagersUndertake Non-Standard Requests tasks to agreed timescalesProactively communicate and coordinate with Level 3 teams to highlight major level issuesFind resolution of technical issues for laptop/desktop hardware, networks, printers, etc.Install andamp; configure software and hardwareSkills and experienceAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.Experience handling LTSC Channels and KIOSK is highly desirableBasic level understanding in SCCM/Active Directory and a working knowledge of IT service modelsNetworks experience to include an ..... full job details .....