IT Technical Support

About the roleAs an IT Technical Support with expertise in IT domain, you will collaborate with our client''s team. You will be responsible for Maintenance Service Centre.Job Details The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.Your duties will include: Filtering, visually inspecting, testing and cleaning various types of IT equipment including, laptops, desktops, screens, handheld and mobile devices etc. Liaising with internal teams whilst building relationships, you will escalate any issues with the supervisor that may affect delivery to our customers. You will be extremely well-organised in your approach to asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values. Roles and Responsibilities:Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies. Organising, analysing and handling of tickets in the company computer system. Filtration, inspection, testing and cleaning of all device types. Preparing new and repaired hardware General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers. Assistance in specific tasks where prompt investigation and resolution ..... full job details .....