IT Technical Service Delivery Manager

IT Technical Service Delivery ManagerLocation: Grays, Essex (On-site/Hybrid options available)Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?We''re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.What You''ll Be Doing:Be the go-to expert for escalated technical issuesCollaborate with the Service Desk Manager to improve tools, workflows, and client satisfactionPartner with the Project Manager to scope and deliver IT projectsMentor and guide technical team membersIdentify and implement improvements in service deliveryMaintain accurate technical documentation and report on KPIsWhat You''ll Bring:Experience in IT support or technical management (MSP experience ideal)Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)Proven leadership and project delivery skillsExcellent communication and stakeholder managementITIL, PRINCE2, or Agile certifications (a plus)Why Join Them?Competitive salaryCareer development opportunitiesSupportive, collaborative team cultureAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK and Ireland is an Equal Opportunities Employer.By applying for this role your details ..... full job details .....